Virtual Physical Therapy Frequently Asked Questions

Computer or Smart Phone Visits

When using virtual physical therapy,
your Frequently Asked Questions, answered

Q: What is virtual physical therapy?
Virtual physical therapy lets you connect with your Physical Therapist through easy-to-use, high-resolution, secure 2-way video conferencing for quick, convenient treatment.

Q: Why do patients use virtual physical therapy?
Patients use virtual physical therapy to connect with their Physical Therapist for thorough evaluations, quick consults, questions about exercises, follow-up appointments, or urgent treatment for acute back, neck, or limb pain.

Q: How does virtual physical therapy work?
It's easy! If you're a new user, the first thing you'll do is create an account. Then, you'll answer a few questions about your condition and click the "request" button at your scheduled appointment time. Your therapist will receive your request, and let you know when they'll be ready to see you. Once you accept the visit, you'll be connected to your therapist via a 2-way video from your computer or smartphone. Your Physical Therapist will interact with you, answer your questions, and, if needed, recommend an in-clinic visit.

Q: Can virtual physical therapy be used for medical emergencies?
No, virtual physical therapyh shouldn't be used for emergency care. If you have a medical emergency, please dial 911 immediately.

Q: Is my medical information secure?
Yes. The virtual physical therapy is 100% HIPAA compliant, so any personal health information you provide is completely safe and secure.

Q: Do I need any special equipment to use the virtual physical therapy?
You do need a few basics: a computer or compatible mobile device (tablet or smartphone), a webcam, and a microphone. If your computer or mobile device already has an integrated camera and microphone, you shouldn't need any extra equipment to get started.

Q: I'm not very tech-savvy. Is virtual physical therapy still for me?
Yes! Virtual physical therapy was designed to be very user-friendly. Imagine Skype, but with a few more bells and whistles to give you and your therapist everything you need to have a successful visit.

Q: How do I create an virtual physical therapy account?
You can either go to our website at, click on the virtual physical therapy button and provide us with your email address or go to and create an account. We will then send you an email inviting you to create your account. It only takes a few minutes!